Our Policies

CUSTOMER SERVICE

Email: orders@bluethunderautomotive.com

Phone: 229-377-6240(Customer Information)

Hours of Operation: M-F 8:30 A.M. – 5:00 P.M.

SHIPPING AND HANDLING

Basic Shipping and Carriers: If shipping is not specified, Blue Thunder will ship the most economical way. Blue Thunder uses both FedEx and UPS shipping carriers. Blue Thunder also can use your carrier shipping account number when shipping, if desired and specified.

Damaged Products: All products leaving Blue Thunder are thoroughly inspected before being packed by our shipping department. Any damage noticed when the product is unpacked should be handled immediately due to the need for timely correspondence between all parties involved in order to ensure that claims are handled properly to receive any reimbursement that may be due.

Listed below are the ways that damaged product should be handled:

Blue Thunder will replace any damaged item when the damage was caused by our shipping department. This damage must be validated by Blue Thunder to ensure that the product damage was caused when it was initially made or packaged. If so a new product will be reshipped once the damaged order is returned to Blue Thunder.

Blue Thunder will not replace items that are due to negligence or carelessness on behalf of others, such as razor cuts or scissor marks made when opening the package.

It is the responsibility of the shipping company to transport the product safely, therefore we ask the buyer not to accept apparently damaged cartons from the carrier upon delivery. Tell the shipping company to return the damaged unopen package to Blue Thunder, so a replacement order can be initiated.

If the integrity of the carton is fine but the product appears damaged, please notify Blue Thunder before shipping the damaged product back to Blue Thunder so that both parties are in agreement of the procedure involved.

Delivery time: Allow 2-7 working days for delivery of non-backordered items. Delivery during the Christmas season may require additional shipping days.

Shipping Origin: Cairo, GA (USA)

Consolidated Shipments: Entire order will be shipped together, if possible.

Tracking Number: Blue Thunder can provide you with a tracking number upon request, when your order ships.

REFUNDS AND EXCHANGES

Promptness and Packaging: All returns must be postmarked no later than 15 days from the original customer shipping date. Returns and exchanges must be in compliance with the policy stated directly above in the “Damaged Products” section. Blue Thunder reserves the right to refuse returns that are not in compliance with our policies.

Damaged Goods Return Authorization: Blue Thunder requests that you email or call prior to returning an item. We will then issue “return authorization” and will know to expect your item to arrive within a few days.

Incorrect Item Received: Blue Thunder will replace incorrect item and pay the return shipping charges. Blue Thunder will reimburse customer the standard shipping rate only.

Return/Exchange Shipping Address:

Blue Thunder Truck and Auto Interior Specialties
2279 Industrial Park Drive SE
Cairo, GA 39828

PAYMENT METHODS

Payment may be made by credit card (Visa, MasterCard, Discover Card, American Express, and Pay Pal), check, or money order.

Credit card purchases are verified for your protection. All credit card payments are verified using AVS (Address Verification Service) to prevent fraudulent transactions by unauthorized persons.

Prices shown on our web site are in US dollars.

ADDITIONAL POLICIES

When placing an order through Blue Thunder, customers agree to the policies stated within this agreement.

Mistakenly posted prices posted on our web site do not obligate Blue Thunder to those incorrect prices. In such a case, the incorrect price will be immediately corrected at the earliest possible time and the customer will be contacted for his approval on the correct price before the product is shipped. If the correct price is unacceptable a credit will be made back to the customer for any previously accepted by Blue Thunder.

Blue Thunder reserves the right to refuse service to customers when out of the ordinary requests are presented.